Privacy Policy
Last Updated: April 23, 2026
1. Introduction
Welcome to ChatLynxAI ("we", "our", or "us").
ChatLynxAI provides AI-powered automated chat and customer communication services for businesses. We are committed to protecting your privacy and handling personal information transparently and securely.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with AI chat services powered by ChatLynxAI.
2. Information We Collect
Personal Information
We may collect personal information including:
- Name
- Email address
- Phone number
- Business information
- Messages submitted through chat widgets
- Appointment booking details
- Any information voluntarily provided during conversations
Automatically Collected Information
When users visit websites using our AI chat systems, we may automatically collect:
- IP address
- Device type
- Browser type
- Pages visited
- Time and interaction data
- Cookies and analytics information
3. How We Use Your Information
We use collected information to:
- Provide AI automated chat services
- Respond to inquiries and support requests
- Improve chatbot performance and accuracy
- Schedule appointments or capture leads
- Monitor system performance and security
- Communicate with clients and users
- Comply with legal obligations
4. AI & Automated Decision-Making
ChatLynxAI uses artificial intelligence to automate conversations and responses.
AI-generated responses are designed to assist users but may not always be fully accurate. Users should verify important information before making decisions.
5. Third-Party Services
We may use trusted third-party platforms to operate our services, including:
- Live chat software providers
- CRM systems
- Appointment scheduling tools
- Analytics providers
- Cloud hosting services
These providers may process data on our behalf in accordance with their own privacy policies.
6. Data Sharing
We do not sell personal information.
We may share information:
- With clients whose websites host our chat systems
- With service providers necessary to operate the platform
- When required by law or legal process
- To protect rights, safety, or prevent fraud
7. Data Retention
We retain information only as long as necessary to:
- Provide services
- Maintain business records
- Meet legal and regulatory obligations
Chat transcripts may be stored for training, analytics, and service improvement purposes.
9. Data Security
We implement reasonable administrative, technical, and organisational safeguards to protect personal data from unauthorised access, disclosure, alteration, or destruction.
However, no internet transmission is completely secure.
10. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Object to data processing
Requests can be made using the contact details below.
11. Children's Privacy
ChatLynxAI services are not directed toward individuals under 16 years of age. We do not knowingly collect information from children.
12. International Data Transfers
Information may be processed or stored in countries outside your location where our service providers operate.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy, please contact: