Help Center

Welcome to the support hub for your 24/7 AI Chat Assistant.

Here you'll find guides, answers, and resources to help you get the most out of ChatLynxAI. Our mission is simple: Help gyms, pilates studios, and combat sports academies capture more leads and automate conversations — 24/7.

Getting Started

How Onboarding Works

After signing up, here's what happens:

  1. 1. Complete the onboarding form
  2. 2. Provide business information
  3. 3. We train your AI assistant
  4. 4. Chat widget is installed
  5. 5. Your AI goes live

Typical setup time: under an hour.

Installing the Chat Assistant

We install your AI chat for you, or your developer can add a simple script to your website.

Supported platforms:

  • • Custom websites
  • • WordPress
  • • Framer
  • • Webflow
  • • Shopify

No technical knowledge required.

Using Your AI Assistant

What the AI Handles

Your AI works like a digital front desk:

  • Answers membership questions
  • Explains classes & programs
  • Captures new leads
  • Sends booking links
  • Responds instantly 24/7
Viewing Conversations

You can monitor conversations anytime from your dashboard:

  • • See visitor questions
  • • Review AI responses
  • • Track new enquiries
  • • Identify sales opportunities
Updating Business Information

Need to change pricing or schedules?

Send us an update request including:

  • • Membership prices
  • • Class timetable updates
  • • Promotions
  • • New services

Updates are usually completed within 24 hours.

Leads & Notifications

Where Leads Go

Leads captured by the AI can be:

  • • Sent via email
  • • Delivered to your CRM
  • • Forwarded to staff
  • • Integrated with booking software
Best Practice for Converting Leads

We recommend:

  • Contact leads within 15 minutes
  • Offer free trial classes
  • Follow up within 24 hours
  • Use automated reminders
Integrations

ChatLynxAI integrates with:

  • • Booking systems
  • • CRM platforms
  • • Email notifications
  • • Website forms
  • • Social messaging channels

Custom integrations available on Growth & Elite plans.

Billing & Subscriptions

Subscription Billing

Plans are billed monthly.

Includes:

  • • AI hosting
  • • Ongoing optimisation
  • • Support
  • • Updates
  • • Setup fee
What the Setup Fee Covers
  • • AI training
  • • Business customisation
  • • Installation
  • • Testing & optimisation
Upgrading Your Plan

You can upgrade anytime by contacting support.

  • • Changes apply immediately
  • • Pro-rata billing adjustments

Troubleshooting

Chat Widget Not Appearing

Check:

  • • Website script installed correctly
  • • Website cache cleared
  • • Ad blockers disabled

If issues continue, contact support.

AI Gave Incorrect Information

This usually means updated business information is needed.

Send corrections to support and we'll retrain the AI.

Not Receiving Leads

Check:

  • • Email notifications enabled
  • • Spam folder
  • • CRM connection active
Privacy & Security

ChatLynxAI protects your customer data:

  • Encrypted conversations
  • Secure storage
  • Business ownership of leads
  • No selling of customer information

Frequently Asked Questions

Does the AI replace my staff?

No. It assists staff by answering repetitive enquiries and capturing leads.

Can the AI book appointments?

Yes. It directs visitors to your booking system automatically.

Is the AI always online?

Yes — 24 hours a day, 7 days a week.

Can I customise responses?

Absolutely. The AI is trained specifically for your business.

Contact Support

General Support
chatlynxai47@gmail.com

Response time: within 24 hours.

Priority Support

Available for Growth & Elite clients.

Faster response times and dedicated assistance.